How to contact support so the problem is solved with the first reply
What to include in your request and where to find us.
Where to find us
- Chat on the site: the button in the bottom-right corner of 5ghz.host.
- Ticket: dashboard → "Support". A ticket is handier for longer questions, as everything stays in one conversation.
An assistant replies first: it can see your server and solves common issues straight away. If it can't, it hands the conversation to an operator and tells you roughly when they will reply.
What to write right away
- Which server (its name), if you have several.
- What's wrong: "doesn't start", "won't let me in", "lags", "mod X doesn't work".
- When it started and what you changed before that (mods, version, files).
- The error text: copy the line from the console or send a screenshot.
- For mods, the name or a link.
You don't need to send the server logs: we can see them ourselves (with your permission).
What not to do
- Don't open several tickets about the same problem: write in one, it's faster.
- Don't send account or panel passwords in plain text.